Refund policy

At Linen by Nisha, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns are accepted within 7 days of receiving your order.

To qualify for a return:

• Item must be unused and unwashed.
• Product must be in its original packaging.
• Original tags must remain attached.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Used or washed bedding.
• Products damaged due to customer misuse.
• Clearance or sale items (unless damaged or defective).
• Customized or personalized products.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will arrange a replacement or refund after verification.

Refunds

Once your returned item is inspected and approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued via the original payment method where applicable.
• Cash on Delivery orders may receive refunds via bank transfer.

Shipping charges are non-refundable unless the return is due to our error.